Frequently Asked Questions
Straight answers to the questions we get from Amazon, TikTok, and Shopify sellers — no fluff, no hidden terms.
Help Center
Everything Buyers Ask Before Ordering
Six topics, from first order to custom molds. Still stuck? Contact us — we reply within 8 hours.
Getting Started
How ordering works, from catalog to confirmation.
How do I place an order?
Fill in the catalog form — we email the full PDF within 24 hours with pricing, specs, and compliance docs. Pick your designs, we confirm stock, you approve the quote, then we inspect and ship. No account needed.
Can I really order just 12 pieces per design?
Yes. 12 pcs per design, 100 pcs per order total. Mix and match across the entire catalog — ideal for testing which designs sell before committing to volume.
Can I mix designs and materials in one order?
That’s exactly what we’re built for. Mix TPR, silicone, and PU in a single order, as long as each design hits its 12-pc minimum.
Is there a minimum order value?
No minimum dollar value — only the quantity minimums. A typical test order of 9 designs × 12 pcs totals 108 pcs and runs roughly $180–320 depending on materials.
Do I need an account or subscription?
No. Everything runs over email — request the catalog, get your quote, place your order. No sign-up, no monthly fees, no commitment.
Pricing & Payment
What it costs, how to pay, and why it’s safe.
How much do squishies cost?
From $0.25/pc for small TPR animal shapes. Larger sizes and silicone styles run higher. The catalog lists a price range for every design, so you always see costs before you commit.
Are there volume discounts?
Yes. Pricing is the base wholesale rate at 12–49 pcs per design, 12% off at 50–199 pcs, 22% off at 200–499 pcs, 30% off at 500–999 pcs, and a custom quote at 1,000+ pcs.
Who pays for shipping?
Shipping is paid by the buyer. There’s no free-shipping threshold on small orders — we keep product prices honest instead of hiding shipping costs in the markup.
What payment methods do you accept?
We accept PayPal, T/T bank transfer, and Wise. PayPal is available for all orders; T/T is available for orders over $500. Full payment applies to most orders. Orders over $5,000 use a 70% deposit and 30% balance before shipping.
Do I need to pay anything before a quote?
No. Quotes are free. You only pay after you approve the quote and confirm your order.
Are you a factory or a trading company?
We’re a sourcing partner, not a factory — and that’s deliberate. We’re not tied to one factory’s inventory or minimums, so you can mix designs and materials freely. We handle supplier vetting, quality control, and consolidation for you. Think of us as your boots on the ground in China.
How do I know my payment is safe?
Transparency is the safeguard. You see the catalog and full quote before paying, you can order samples first, and we support PayPal. Every order is inspected before dispatch. Ask us anything — we reply within 8 hours.
Shipping & Delivery
How long it takes and how your order gets to you.
How fast is shipping?
In-stock orders dispatch within 48 hours. Transit time depends on the method you choose: express (DHL/FedEx) 7–9 days and air freight 9–15 business days, both counted from handover to the carrier; sea freight 25–32 days from vessel departure.
Which carriers do you use?
Express via DHL or FedEx for smaller orders, air freight when speed and cost need balancing, and sea freight for larger bulk shipments.
Do you offer FBA prep?
Yes — labeling, polybagging, and carton prep for Amazon FBA on request.
Which countries do you ship to?
US, UK, EU, Canada, and Australia. Other regions on request.
Can I track my order?
Yes. You get a tracking number as soon as your order dispatches.
Samples & Quality
Try before you buy, and what happens if something’s off.
Can I get samples first?
Yes, and we recommend it. Select up to 5 in-stock designs; samples dispatch within 48 hours so you can verify feel, size, and quality before a full order. Custom prototypes are quoted separately, with timing based on the mold and finish.
How much do samples cost?
A sample order of in-stock designs is $50–100, with shipping paid by the buyer. The sample fee is fully credited once your order reaches $500.
How do you ensure quality?
Every order is inspected before dispatch — appearance, smell, elasticity, and size checked against the approved sample. We check so you don’t have to.
What if the products don't match the samples?
If bulk goods significantly deviate from the approved sample, we offer a full refund or remake.
Compliance & Safety
Test reports, materials, and Amazon listing safety.
Do you provide test reports?
Test reports are available on request — before you order, not after. We share what we have for each SKU so you can verify before spending a dollar.
Will these get my Amazon listing taken down?
No. 100% original designs, no licensed characters, no IP risk. Your listings stay up.
Are the materials phthalate-free?
Yes. All materials are phthalate-free and meet standard toy safety requirements.
What materials are available?
Three: TPR (soft, stretchy, affordable), silicone (extra soft, durable, premium), and PU foam (classic slow-rising). Each has a different feel and price point.
Custom OEM
Molds, logos, packaging, and turnaround.
Do you offer custom OEM?
Yes. Existing molds with custom colors from 100 pcs, new molds from 500 pcs. See our Custom OEM page for the full breakdown.
How much does a custom mold cost?
Simple shapes $200–500, complex shapes $500–1,200. Mold fees are refunded once you hit the order threshold — typically 1,000–2,000 pcs depending on complexity.
Can you add my logo or custom packaging?
Yes. Custom packaging from 100 pcs ($50–150), and full private label — mold + packaging + logo — from 500 pcs.
How long does a custom project take?
Typically about one month from confirmation to delivery: we quote the same working day, the sample takes about a week, and bulk production runs around 20 days.
Still Need Help?
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300+ Designs, One PDF
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THE SUNDAY RELIEF
2026 Wholesale Catalog
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